Terms of service

OVERVIEW

This website is operated by VAPELLO. Throughout the site, the terms “we”, “us” and “our” refer to VAPELLO.

By visiting our website and/or purchasing from us, you agree to these Terms of Service. Please read these terms carefully before using our website or placing an order.

These Terms of Service apply to all users of the site, including visitors and customers.

1. AGE RESTRICTION – 18+ ONLY

VAPELLO sells age-restricted products. You must be 18 years of age or older to purchase vaping products, nicotine products or other age-restricted products from our website.

By placing an order for an age-restricted product, you confirm that you are at least 18 years old.

We may use age-verification measures and may request additional information where reasonably necessary to verify your age.

If we are unable to verify that you meet the required age restriction, we reserve the right to refuse or cancel the order.

You must not purchase age-restricted products on behalf of anyone under the age of 18.

2. PRODUCTS AND INFORMATION

We aim to provide accurate product descriptions, images, specifications and pricing.

Product packaging, colours or appearance may occasionally differ slightly from images shown on our website due to manufacturer updates or differences in displays.

We reserve the right to change or discontinue products where necessary.

Nothing in these terms affects your statutory rights where goods are faulty, damaged, not as described or otherwise fail to meet the requirements of UK consumer law.

3. ORDERS

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable
• Payment cannot be authorised
• Pricing or product information contains an obvious error
• We suspect fraud or misuse
• Age-verification requirements have not been satisfied
• We cannot legally supply the product to the customer

If we cancel an order after payment has been taken, we will issue an appropriate refund.

4. PRICES AND PAYMENT

Prices are displayed in GBP (£) unless otherwise stated.

You agree to provide accurate and complete payment and billing information when placing an order.

Payment must be successfully authorised before an order can be processed.

5. DELIVERY

Orders are delivered according to the delivery options and information displayed on our website.

Delivery estimates are estimates and may occasionally be affected by circumstances outside our reasonable control.

Please ensure that the delivery address provided when ordering is complete and accurate.

Please see our Shipping Policy for further information.

6. RETURNS, CANCELLATIONS AND REFUNDS

Returns, cancellations and refunds are handled in accordance with our Return & Refund Policy and applicable UK consumer law.

Certain sealed, consumable or hygiene-sensitive products may not be eligible for change-of-mind returns after they have been opened where an applicable legal exception applies.

This does not affect your statutory rights where an item is faulty, damaged, incorrect or not as described.

Please read our Return & Refund Policy for full details.

7. VAPING AND NICOTINE PRODUCTS

Our vaping and nicotine products are intended only for adults aged 18 and over.

Customers are responsible for reading and following the instructions, warnings and safety information supplied with products.

Nicotine-containing products may be addictive.

Products must be kept away from children and pets.

8. ACCURACY OF WEBSITE INFORMATION

We make reasonable efforts to ensure information on our website is accurate and up to date.

However, occasional typographical errors, inaccuracies or omissions may occur.

Where an obvious pricing or product-information error occurs, we may correct the error and, where appropriate, cancel an affected order and provide a refund.

9. PROHIBITED USE

You must not use our website:

• For unlawful purposes
• To violate applicable laws or regulations
• To attempt fraudulent transactions
• To interfere with the security or operation of the website
• To transmit malicious software or harmful code
• To provide false or misleading information
• To purchase age-restricted products for anyone under 18

We may restrict access to our services where we reasonably believe these terms are being breached.

10. INTELLECTUAL PROPERTY

Unless otherwise stated, the content created for the VAPELLO website, including VAPELLO branding, text, graphics and website materials, is protected by applicable intellectual property laws.

You may not reproduce or commercially exploit our protected content without permission, except where permitted by law.

Third-party brand names, product names and trademarks remain the property of their respective owners.

11. THIRD-PARTY SERVICES

Our website may use third-party services, including payment providers, delivery companies and other technology providers.

Your use of certain third-party services may also be subject to their applicable terms and privacy policies.

12. LIABILITY

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under UK law.

Nothing in these terms limits your statutory consumer rights.

13. PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how personal information is collected, used and protected.

14. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our services, business practices or applicable requirements.

The latest version will be published on our website.

15. GOVERNING LAW

These Terms of Service are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you.

16. CONTACT INFORMATION

If you have questions about these Terms of Service, please contact:

VAPELLO
Email: mikailrashidi171@gmail.com