Returns & Refunds

We want you to be satisfied with your purchase from VAPELLO.

If you receive an item that is damaged, faulty or incorrect, please contact us as soon as possible with your order details and, where appropriate, photos of the issue.

For hygiene and safety reasons, certain products may not be eligible for return once opened or used, including e-liquids, pods, coils and other sealed consumable products unless they are faulty.

Items that are eligible for return should be unused, in their original condition and packaging.

Approved refunds will be processed back to the original payment method. Processing times may vary depending on your payment provider.

If you wish to request a return or refund, please contact us before sending any item back so we can provide the correct instructions.

This returns information does not affect your statutory rights under UK consumer law.